Terms of service
Terms of Service
Last Updated: June 2026
Welcome to XELVN.
These Terms of Service ("Terms") govern your access to and use of the XELVN website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. About XELVN
XELVN is an independent apparel brand focused on premium oversized streetwear inspired by typography, geometry, symbols, and minimal design.
Business Information
Trade Name: XELVN
Email: xelvn.official@gmail.com
Phone: +92 312 2805539
Business Address:
Korangi Industrial Area
Karachi, 74900
Pakistan
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
You agree to provide accurate billing, shipping, and payment information when placing an order.
3. Products
We strive to display our products as accurately as possible.
However:
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Colors may vary slightly depending on your monitor or mobile device.
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Product sizing may differ slightly within normal manufacturing tolerances.
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Product availability may change without notice.
We reserve the right to discontinue any product at any time.
4. Orders
When you place an order, you are making an offer to purchase.
Orders become final only after payment has been successfully processed and confirmed.
XELVN reserves the right to:
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refuse any order
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cancel suspected fraudulent orders
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limit purchase quantities
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correct pricing or inventory errors
If an order must be cancelled after payment, you will receive a full refund.
5. Pricing
All prices are listed in the selected store currency.
Prices may change without prior notice.
Shipping charges, duties, taxes, customs fees, or import charges are calculated separately where applicable and remain the customer's responsibility unless otherwise stated.
6. Shipping
Delivery estimates are provided for convenience only.
Shipping times may vary depending on:
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courier delays
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customs clearance
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holidays
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weather
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unforeseen circumstances
Once your order has been handed over to the shipping carrier, responsibility for delivery passes to the carrier.
For complete details, please refer to our Shipping Policy.
7. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Items must be returned in their original condition unless they arrive damaged or defective.
Please contact us before sending any return.
8. Intellectual Property
All content on XELVN, including but not limited to:
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logos
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graphics
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illustrations
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typography
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apparel artwork
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product photography
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branding
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website design
is the exclusive property of XELVN unless otherwise stated.
No content may be copied, reproduced, modified, distributed, or commercially used without our written permission.
9. User Conduct
You agree not to:
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violate any laws
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upload malicious software
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interfere with website security
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misuse our content
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attempt unauthorized access
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use automated systems to scrape website content
We reserve the right to suspend access to anyone violating these Terms.
10. Third-Party Services
Our website is powered by Shopify and may contain links to third-party websites or services.
XELVN is not responsible for the content, policies, or practices of external websites.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
By using XELVN, you consent to the collection and use of your information as described in that policy.
12. Limitation of Liability
To the fullest extent permitted by law, XELVN shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
Our maximum liability shall never exceed the amount paid for the product purchased.
13. Disclaimer
Our products and services are provided "as is" and "as available."
While we strive for accuracy, we cannot guarantee uninterrupted website availability or that all product descriptions will always be error-free.
14. Changes to These Terms
We may update these Terms of Service at any time.
Changes become effective immediately upon publication on this page.
Continued use of our website constitutes acceptance of the updated Terms.
15. Governing Law
These Terms shall be governed by the laws of the Islamic Republic of Pakistan.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Karachi, Pakistan.
16. Contact Us
For any questions regarding these Terms, please contact:
XELVN
📞 +92 312 2805539
📍 Korangi Industrial Area, Karachi, 74900, Pakistan