Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with XELVN. We are committed to delivering your order safely and efficiently. Please read our shipping policy below for details on processing, delivery, and shipping terms.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email along with tracking information (where available).
Shipping Destinations
XELVN currently ships within Pakistan and to selected international destinations.
If your country is not available at checkout, please contact us at:
Estimated Delivery Times
Pakistan
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Standard Shipping: 2–5 business days
International
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Standard International Shipping: 7–21 business days
Delivery times are estimates and may vary depending on your location, customs clearance, courier services, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and the shipping method selected.
We may occasionally offer free shipping promotions, which will be announced on our website.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number (if tracking is available).
You can use this information to monitor your shipment until delivery.
Customs & Import Duties
For international orders, customs duties, import taxes, and any additional fees imposed by your country's customs authority are the responsibility of the customer.
XELVN is not responsible for delays caused by customs clearance.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
XELVN is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We'll work with the shipping carrier to investigate the shipment and keep you informed throughout the process.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Clear photos of the damaged package
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Photos of the product
We'll review your request and provide an appropriate resolution as quickly as possible.
Questions?
If you have any questions about shipping or your order, please contact us:
Email: xelvn.official@gmail.com
Phone: +92 312 2805539
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM (Pakistan Standard Time)
Thank you for choosing XELVN.
We appreciate your trust and look forward to delivering premium designs that carry meaning.