Refund policy

Returns & Exchanges Policy

At XELVN, we want you to love what you wear. If you're not completely satisfied with your purchase, we're here to help.

Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Eligibility

To qualify for a return, your item must:

  • Be unworn, unwashed, and unused.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be accompanied by your order confirmation or proof of purchase.

Items that do not meet these requirements may not be eligible for a refund or exchange.

How to Start a Return

To request a return, please contact us at:

Email: xelvn.official@gmail.com

Please include:

  • Your order number

  • The reason for your return

  • Photos (if the item is damaged or incorrect)

Once your request is approved, we'll provide return instructions, including the return shipping address.

Please note: Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery at xelvn.official@gmail.com with clear photos of the issue. We'll review your request and work quickly to resolve it.

Exchanges

Need a different size?

The quickest way is to return your original item (once approved) and place a new order for the size or product you want.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

  • Worn or washed garments

  • Items without original tags

  • Gift cards

  • Clearance or final sale items

  • Customized or personalized products

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason.

Returned items must still be unworn, unused, in their original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If you haven't received your refund within 15 business days after approval, please contact us at:

xelvn.official@gmail.com

Thank you for choosing XELVN.

We appreciate your trust and are committed to delivering premium quality, exceptional service, and a seamless shopping experience.